ERP Consultant (Financial Services)

Established in 1994, TotalSoft is one of the most important providers of business software systems (ERP, HCM, CRM, DM and BI) in Central Europe.

TotalSoft is the preferred ERP solutions provider in Romania and one of the top 10 global providers of software solutions for the leasing industry.TotalSoft’s top products, Charisma ERP, Charisma HCM are market leader products in Romania, with relevant references in 8 industries: financial services, retail, distribution, production, construction, agriculture, medical and services.

Currently, TotalSoft has a team of +600 software specialists and projects in 41 countries on 4 continents.

In autumn 2016, TotalSoft was acquired by Logo Business Investment S.A. (Logo), the largest independent software provider in Turkey. With over 35 years of experience, Logo is one of the fastest growing software companies, delivering innovative solutions and services through more than 800 partners. The company is present on 45 international markets serving over 90,000 customers in Europe, Middle East, Africa and Asia. Logo is the first publicly traded IT company in Turkey.

For more information, please access: totalsoft.ro, charisma.ro and logo.com.tr/en.

Provide consultancy services where needed on projects and using the Totalsoft Implementation methodology (a structured and documented process to help control, manage, communicate project task statuses internally and to the customer) and assist in managing any project conflict or risk.
Analysis – Work with customers to clearly understand their business requirements and determine how Totalsoft’s Charisma ERP can address their business requirements through close discussion and co-operation with team members and the Product Management Team. Ensure full documentation of the proposed solution is provided for internal and external review and the scope meets the project objectives and minimises cost and risk.
Configuration – Configure Charisma ERP to meet the needs of analysis and support the testing of the solution internally and with the customer.
Issue Management – Manage any project issues and risks to ensure the smooth running of the project and escalate as appropriate.
Testing – Advise and assist the customer where appropriate in planning, documenting and testing the solution to ensure it operates as per the specification.
Go-Live and Support – provide pre go-live and post go-live support to the customer during the transition to the new system and achieve final project acceptance within 2 months of go-live.
Ensure that all project issues are logged, tracked and resolved during and after the project.
Upon final system acceptance hand the project over to the customer service department.
Help Identify future opportunities/phases of the project and assist the sales team in positioning and selling additional Totalsoft products and services.
Receive and provide training on Charisma ERP to increase product and industry knowledge.
Participate in internal project reviews are held to help manage and control the project and review that all procedures and processes are adhered to within the implementation methodology.

Provide consultancy services where needed on projects and using the Totalsoft Implementation methodology (a structured and documented process to help control, manage, communicate project task statuses internally and to the customer) and assist in managing any project conflict or risk.
Analysis – Work with customers to clearly understand their business requirements and determine how Totalsoft’s Charisma ERP can address their business requirements through close discussion and co-operation with team members and the Product Management Team. Ensure full documentation of the proposed solution is provided for internal and external review and the scope meets the project objectives and minimises cost and risk.
Configuration – Configure Charisma ERP to meet the needs of analysis and support the testing of the solution internally and with the customer.
Issue Management – Manage any project issues and risks to ensure the smooth running of the project and escalate as appropriate.
Testing – Advise and assist the customer where appropriate in planning, documenting and testing the solution to ensure it operates as per the specification.
Go-Live and Support – provide pre go-live and post go-live support to the customer during the transition to the new system and achieve final project acceptance within 2 months of go-live.
Ensure that all project issues are logged, tracked and resolved during and after the project.
Upon final system acceptance hand the project over to the customer service department.
Help Identify future opportunities/phases of the project and assist the sales team in positioning and selling additional Totalsoft products and services.
Receive and provide training on Charisma ERP to increase product and industry knowledge.
Participate in internal project reviews are held to help manage and control the project and review that all procedures and processes are adhered to within the implementation methodology.