Business Customer Care (FRENCH and ENGLISH)

This job is no longer active!

View all jobs TELUS International active


View all jobs Business Customer Care (FRENCH and ENGLISH) active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro

View all jobs Public Relations active on Hipo.ro

View all jobs Telecommunication active on Hipo.ro


Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Public Relations
  • Telecommunication
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 28.01.2017
    Remote work: On-site
    Short company description

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Requirements

    Qualifications:
    • Previous Customer Service experience an asset
    • Able and flexible to work in a shift environment (8h/day, 15:00 - 03:00, Monday - Friday)
    • Bilingual in English and French (required)
    • Competent in the use of MS Office
    • Strong follow up skills complimented by a solid commitment to Client satisfaction
    • Dynamic interpersonal skills and the ability to function in a team environment
    • Ability to contribute suggestions for the enhancement and growth of our team and the services it provides.
    • Outstanding communication skills - written and verbal
    • Effective problem solving
    • Passionate about exceeding customer satisfaction

    Responsibilities

    Responsibilities:
    • Handle inbound calls, live chat, and emails correspondence from our Dealer partners to assess their needs and apply timely solutions
    • You will be responsible for providing world-class technical and non-technical support in a call centre environment to our customers.
    • Establish and maintain effective relationships, for both internal and external clients
    • Problem determination and resolution of client/dealer issues
    • Proactively keep the dealer/client up to date and communicate relevant information as required
    • Provide ongoing communication to Management regarding processes improvements as well as relevant feedback on products, procedures, price plans, promotions and programs
    • Execute billing and provisioning account changes
    • Support and provide assistance to internal strategic groups, channel services and independent dealers

    Other info

    What we offer

    Stable job - we offer permanent labor contracts
    Flexible schedule - we offer shifts between 15:00 and 03:00, Monday - Friday
    Private medical insurance coverage - we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
    Meal tickets shall be granted monthly
    Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)
    International career - we offer regular training and international career opportunities
    Multilingual exposure - we serve international clients daily - join us and improve your spoken and written language skills with native speakers
    Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects - we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!

    Job-uri similare care te-ar putea interesa:

    Aplica fara CV
    Hybrid

    Aplica fara CV
    Hybrid

    BUCURESTI,

    Vezi job-uri similare (321)