Customer Care Assistant with French & English / German & English

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Knowledge/Skills/Abilities:

- Good level of English, French or German
- Excellent customer service, sales, interpersonal, and communication skills
- Able to learn quickly in a technical environment
- Excellent verbal and written communication including grammar and voice quality
- Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence

What will be your responsibility:

- Handling incoming calls efficiently
- Provide exceptional customer service and collect required information from the customer on every call per established criteria
- Use experience to identify customer needs and handle accordingly
- Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice
- Handle multiple tasks (ie., talking with customers while accessing information in a computer)
- Consistently meet established performance and quality standards

What we offer:

- Competitive salary and performance bonuses
- Attractive benefits package including meal vouchers, transportation, medical service and life insurance
- Trainings developed in classrooms or virtually
- Valuable learning opportunity
- Possibility to practice your language skills with native speakers
- A dynamic and international work environment

We thank everyone for applying, however only successful candidates will be contacted for an interview.

Apply now!

We are looking to fill this position as soon as possible. Please apply only in the nature specified.
We thank everyone for applying, however only successful candidates will be contacted for an interview.
You can apply online here or send your application directly to Loredana.Lasco@xerox.com“. For further information please call 0749 063 602.