Customer Support Analyst (FRENCH)

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Angajator: Stefanini Romania
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 04.12.2016
    Scurta descriere a companiei

    Stefanini offers consulting services, solution development and integration, BPO, application and infrastructure outsourcing, and more. With support in 32 languages and the flexibility of a global company, Stefanini is focused on efficiency and meeting unique regional needs.

    POWERING YOUR BUSINESS!


    Visit us today at http://www.stefanini.com/EN/

    Cerinte

    • French - advanced level and English knowledge – at least medium level;
    • Knowledge or experience in working with Windows and MS Office products;
    • Ability to understand technical issues and to provide the proper solution for it;
    • Previous successful customer service experience is considered an advantage;
    • Strong written and oral communication skills;
    • Able to communicate with the customers in a non-technical manner;

    Responsabilitati

    • Providing IT support on specific software to users;
    • Solving various technical issues such as: VPN troubleshooting, configuring Pads and smartphone applications, MS Outlook troubleshooting;
    • Logging remotely to the client’s computer and help them solve software issues;
    • Processing technical issues into the ticketing system;
    • Troubleshooting hardware, software and network related issues;
    • Escalating problems to the next level of support when necessary.

    Alte informatii

    • Flexible scheduled, including 24 x 7 shifts