Customer Support

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Angajator: Lugera & Makler
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 04.01.2017
    Remote work: On-site
    Scurta descriere a companiei

    ...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
    also good-looking!...

    This is in a nutshell the Lugera team in Romania.

    A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

    We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
    We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
    “WE CAN DO IT!”

    And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

    Everyone who applies for a Lugera job is officially a citizen of our republic!

    Cerinte

    Abilitatea de a comunica in mod eficient cu clientii pentru a rezolva orice problema intampinata de acestia;
    Cunoasterea pachetului Microsoft Office;
    Cunoasterea limbii Engleza la un nivel intermediar spre avansat;
    Disponibilitate pentru a lucra in turele de noapte si in weekend-uri.

    Responsabilitati

    Preluarea solicitarilor clientilor care sunt legate de procesul de plata, prin intermediul telefonului sau e-mail-ului;
    Furnizarea de solutii pentru problemele clientilor, in vederea satisfacerii cerintelor acestora:
    Furnizarea de informatii privind cumpararea si/sau descarcarea software-ului;
    Initierea de restituiri;
    Asistarea clientului cu privire la solicitarile acestuia;
    Actualizarea bazei de date interne cu informatii critice privitoare la rezolvarea problemelor;
    Identificarea ariilor care necesita imbunatatire in cadrul departamentului Customer Service.

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