Helpdesk Support Specialist (German language)

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Angajator: Huawei GOC
Domeniu:
  • Customer support - Client service
  • Inginerie
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 31.10.2016
    Scurta descriere a companiei

    Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
    Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
    Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).

    We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.

    Join us for Building a Better Connected World!

    Cerinte

    Excellent Customer Service Skills
    Professional Phone Manner
    Excellent written communication and documentations skills

    Responsabilitati

    Receive customer's fault requests by email/ web / phone on different telecom equipment, create a trouble ticket using a ticketing interface and dispatch it according to internal procedures to the appropriate engineers.

    Responsibilities:
    Provide quality customer service on every call/ email.
    Communicate clearly and effectively with participants.
    Promote good listening skills.
    Recognizing and managing assertive customers
    Perform surveys

    Alte informatii

    Foreign language skills: German (advanced) English (advanced)

    Moderate computer skills, PC & Internet
    Knowledge of Microsoft Windows
    Knowledge of Microsoft Word
    Excellent Customer Service Skills
    Professional Phone Manner
    Excellent written communication and documentations skills