Analyst Customer Operations

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Angajator: Teamnet International
  • Customer support - Client service
  • Relatii Publice
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 15.06.2016
    Scurta descriere a companiei

    Established in 2001, Teamnet Group is among the TOP 3 IT&C integrators in Romania, as well as an influential mentality change advocate in the region's countries.

    We are renowned on the market for the important investments in improving the GIS technology, developing a professional Business Process Outsourcing center, Cloud computing, SCADA and UAV technology. Integrating these elements in creating innovative systems is a feature that makes Teamnet’s services unique.

    Our group reunites over 600 experts that have an important contribution in building the long-term success of our customers by adding their know-how in the developed projects and their broad experience applicable in a wide range of industries. This is why we are constantly looking for high skilled professionals to join and strengthen our team.

    We are committed to on-going development therefore we continuously support our employees by offering them opportunities for professional growth, participation to training programs, and benefits like an extensive private health care subscription and unique team building experiences.

    Together, we build innovative solutions that create technological infrastructure, supporting thus the development of the countries in the region and the transformation of the public and private organizations.

    As part of our experts’ team you will play a big part in changing the today’s society into the society of tomorrow.

    Join us now!


    • Cunostinte IT/invatare rapida a sistemelor informatice;
    • Orientat spre satisfactia clientului;
    • Bune abilitati de comunicare si relationare verbal cat si in scris;
    • Abilitati de rezolvare a problemelor;
    • Orientare spre rezultate;
    • Comunicare si lucru in echipa;
    • Experienta in activitatea de suport de sisteme informatice/call center constituie un plus;
    • Experienta de oferirea a suportului in limbi straine constituie un plus.



    Se asigura ca toti clientii primesc un serviciu la cele mai inalte standarde de calitate si profesionalism prin furnizarea serviciilor de suport pentru clienti in mod proactiv (mentenanta) si reactiv (raspuns la cerere de suport) cat si prin indeplinirea obiectivelor conform cu cerintele standardelor aplicabile si aprobate la nivelul proiectului si/sau al departamentului Operatiuni Clienti.


    • Asigura primul nivel de suport tehnic pentru clientii companiei prin preluarea solicitarilor sau problemelor semnalate de catre acestia in departamentul suport;
    • Prioritizaza solicitarile primite pentru a se asigura ca SLA-ul este respectat (timp de raspuns si disponibilitate): este responsabil ca SLA-ul sa fie îndeplinit;
    • Raspunde apelurilor telefonice sau emailurilor primite de la clienti;
    • Intelege cerintele si necesitatile clientilor si gaseste solutii pentru cererile utilizatorilor;
    • Indruma clientul si executa activitati de mentenanta (backup-uri, verificari);
    • Planifica, monitorizeaza si controleaza fluxul de suport si verifica solutiile oferite;
    • Efectueaza rapoarte zilnice/saptamanale cu privire la problemele aparute la client si statusul lor.