Call Center Advisor with Spanish - Nightshift

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Employer: UPA Solutions
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Cluj Napoca
  • nationwide
    Updated at: 28.08.2017
    Remote work: On-site
    Short company description

    UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro

    Requirements

    - Fluent in English and Spanish language
    - Strong communication, negotiation and client relationship management skills
    - Good team player
    - Stamina and persistence
    - Ability to anticipate and solve problems - especially at the last minute
    - Ability to work under pressure and to tight deadlines
    - Financial awareness including budgeting skills
    - Ability to organise and plan effectively and to prioritise tasks in order to manage multiple activities and meet deadlines
    - A ‘can-do’ approach
    - Availability to work on nightshift

    Responsibilities

    - Negotiating with suppliers according to the sales requirements either by e-mail or telephone to make a reservation
    - Increasing profit revenue by upselling extra services to 30% of your workload.
    - Negotiations of Terms and Conditions
    - Providing suitable alternatives when required and negotiating possible compensations when hotels do not provide the standard of service required
    - Replying to clients/prospective clients with in services level agreement
    - Dealing with all operational matters once the group has been confirmed such as amendments, pax changes, rooming, pre-forma and follow up of cancellation and payments terms and conditions
    - Liaising with Sales, Contract and Accounts departments
    - Inputting financial data into systems and documentation as part of the Incoming Reservations procedures
    - Focusing in maintaining good relationships with existing clients and obtaining new group business
    - Dealing general administration duties required within the role
    Level of financial responsibility:
    - You will have financial authority (up to agreed limits) for decision making, cancellations deadlines and payments deadlines
    Line management responsibility:
    - You will be reporting to the Groups Team Leader
    Other:
    - Available to travel and meet clients and suppliers

    Other info

    - Working schedule: 4pm - 1am
    - Attractive salary package + meal tickets + language bonus + nightshift bonus + weekend bonus
    - Professional development opportunities.
    - Medical insurance;
    - The diversity of the projects;
    - Multicultural working environment.

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