Customer Support Specialist with English

Angajator: Valoris Center
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 07.12.2016
    Scurta descriere a companiei

    Activam de mai bine de 10 ani in domeniul serviciilor de Business Process Outsourcing, avand 2 sedii in Bucuresti si Valcea.
    Gestionam proiecte in 7 limbi de circulatie internationala pentru companii de top ce activeaza in diferite industrii (pharma, retail, telecomunicatii, banking, IT, auto, etc.)

    Cerinte

    Requirements:

    Advanced Windows knowledge.
    Proficiency in English.
    Customer oriented attitude.
    Communication – sharing information.
    Results and problem solving oriented.
    Initiative and proactivity.

    Responsabilitati

    Your daily responsibilities:

    Establish and maintain solid customer relationship.
    Offer Technical Support service to the customers via phone and email in order to ensure the business objectives on a flexible schedule (6 or 8 hour shifts).
    Approaches and solves requests arrived via dedicated support channels.
    Shares technical information about the products with the other teams involved.
    Acquires complete information in order to escalate complex issues to the upper tiers.
    Assimilate and improve working procedures.

    Alte informatii

    Job offer:

    The position is based in Bucharest.
    Challenging and smart environment.
    Professional development – training on a regular base, continues technical knowledge improvement.
    Attractive compensation based on your performance results.
    Internal/ external promotion opportunities.