Analyste Social Media with Spanish

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Employer: WEBHELP Romania
Domain:
  • Customer Support - Client Service
  • Job type: part-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.10.2016
    Short company description

    DESCRIPTION DE L’ENTREPRISE :

    Leader des Outsourceurs en Europe, le groupe Webhelp est un opérateur international spécialisé dans la Gestion externalisée de la Relation Client qui a connu la plus forte croissance de son secteur entre 2002 et 2012.

    Le groupe réalise près d’1 milliard d'euros de chiffre d'affaires auprès de plus de 165 clients globaux. Au quotidien, 35 000 collaborateurs sont au contact des consommateurs dans 91 sites de production répartis dans 26 pays : France, Belgique, Roumanie, Portugal, Italie, Suisse, Autriche, Allemagne, Pologne, République Tchèque, Pays Bas, Maroc, Algérie, Royaume-Uni, Afrique du Sud, Madagascar, Inde, Suriname, Turquie, Grèce, Danemark, Finlande, Norvège, Suède.

    Webhelp est le 1er employeur francophone de Roumanie avec plus de 2000 collaborateurs sur ses six sites de Bucarest, Ploiesti, Iasi et Galati.

    Requirements

    Required profile:

    Spanish (verbal and written);
    Good English knowledge
    Customer oriented person;
    Excellent communication skills (active listening)
    Quick learner.
    Webhelp Romania is a growing company looking for new enthusiastic and communicative colleagues, who like working in teams.

    Responsibilities

    Responsibilities:

    • Targeting the needs of our clients as precisely as possible.
    • Collecting information in collaboration with our commercials.
    • Provides customer support by front-office activities about products and services.
    Since you will be in a constant contact with our clients, you will learn how to answer to their needs and to adapt to changes rapidly while keeping a positive attitude.
    We are going to work together in order to help you master the art of communication and of client relationship management in order to provide services of the highest quality.

    Other info

    Benefits:

    We are going to work together in order to help you master the art of communication and of client relationship management in order to provide services of the highest quality
    Integrate into our team to enrich your personal experience and learn to master communication tools while taking part in a great number of activities in Spanish.
    Joining our team is not only a career, but also a personal challenge. In order to help you, WEBHELP Romania offers flexible working hours, a pleasant working environment located in the city center and an ongoing investment in your training. Everything is done to offer you a real career development (100% of promotions come from within the company), attractive income with many bonuses (individual and monthly performance, sponsorship, grants, etc.) and a training course at Webhelp University.

    Company description:

    WEBHELP is a French group specialized in customer care management (social media, management of emails, letters, incoming and outgoing calls, instant messaging) with 35 000 employees working in 90 contact centers located in 26 countries: Romania, France, Morocco, Belgium, Algeria, UK, South Africa, Madagascar, Portugal, Holland, India, Switzerland, Italy, Austria, Germany, Poland, Czech , Suriname.
    WEBHELP Group continues to increase its teams, promoting a policy of customer and employee satisfaction. WEBHELP was ranked number one in the top 500 fastest growing companies in Europe by BusinessWeek.
    WEBHELP counts more than 2000 employees in Romania working in 6 contact centers located in Bucharest, Galati, Iasi and Ploiesti.