Technical Support Engineer (Level 1)

Our product, Hubgets is a teamwork app that helps teams from around the world communicate in real-time and improve their productivity, while having fun😉

Find out more about life at Hubgets, check out our Instagram feed @HubgetsHug

What You Must Know

• At least one year of experience as a customer service representative
• Very good English skills - written (excellent), spoken (excellent)
• Strong communication skills and empathy
• Proactive approach to problems
• High attention to details
• Good organization skills, must be able to multitask
• Analytical and inquisitive, good troubleshooting skills
• Linux operating system knowledge is considered a plus.
• Basic knowledge about network protocols is considered a plus.

What You Will Have to Do

As part of our Professional Services team, you'll provide basic troubleshooting support for end-users. You'll understand their issues, offer basic fixing tips or escalate it to your teammates on Level 2.

• Deliver web-based, email and phone technical support services in English
• Handle technical support issues according to internal working procedures, whenever raised by customers
• Complete and maintain updated information on trouble tickets
• Work in rotating shifts

If helping out customers with their technical support inquiries sounds like bliss to you, we're eager to meet you. We've got some tickets lined up for you 😊

Want to get in the game with us? Come on ever, we're ready to meet.

Send your resume to jobs@hubgets.com.