Customer Care Executive
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FAST Support is a new and ambitious company on the Romanian market, offering services to it's clients all over the world.
We take pride in our young and fast growing team, who is dedicated every day to exceeding our client's expectations and becoming the professionals they dream of.
We are committed to deliver high quality services in the financial field and also to have fun every day.
-Excellent knowledge of English - both spoken and written - is a must
-Any other foreign language will be a BIG advantage
-Hard-working and positive
-Excellent communication skills and able to build rapport with the customer
-Experience from a similar call center role is desirable although specific in-house training will be given
-Ability and desire to learn new skills and tasks
-Able to work as part of a team contributing to the group's success
-Problem solving skills
-Detail-oriented, organized, flexible
-Open, adaptable and willing to work in shifts
-Provide clients and prospects with service information
-Research required information using available resources (Company's CRM)
-Helps the clients to activate and set-up the accounts
-Enter new client information into system
-Answer in written at technical questions
-Identify and escalate priority issues
-Ensure confidentiality of all information collected during investigation
-Solve customer issues according to existing service level agreements
-attractive financial package + medical insurance
-initial training and ongoing coaching
-young, professional, fast-paced and friendly working environment
-real possibilities of promotion
-central location - University Square
Red Mountain Management is the bridge to a full range of financial instruments in the capital markets through international leading companies.
The safety of the funds, the high-standard regulations and the top quality of the services are a benchmark offered to all our partners, whether they are interested in dynamic or long-term investments.
We offer and expect transparency and professionalism within all our partnerships, whether they refer to our employees, collaborators or our clients.
Our organizational culture is well defined and is structured around the most important values a company that is striving for success in the Romanian corporate environment must prove.
Therefore Red Mountain Management stands for Responsibility, Multiculturalism and Motivation.