Client adviser with English

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Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: WEBHELP Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 23.05.2016
    Scurta descriere a companiei

    DESCRIPTION DE L’ENTREPRISE :

    Leader des Outsourceurs en Europe, le groupe Webhelp est un opérateur international spécialisé dans la Gestion externalisée de la Relation Client qui a connu la plus forte croissance de son secteur entre 2002 et 2012.

    Le groupe réalise près d’1 milliard d'euros de chiffre d'affaires auprès de plus de 165 clients globaux. Au quotidien, 35 000 collaborateurs sont au contact des consommateurs dans 91 sites de production répartis dans 26 pays : France, Belgique, Roumanie, Portugal, Italie, Suisse, Autriche, Allemagne, Pologne, République Tchèque, Pays Bas, Maroc, Algérie, Royaume-Uni, Afrique du Sud, Madagascar, Inde, Suriname, Turquie, Grèce, Danemark, Finlande, Norvège, Suède.

    Webhelp est le 1er employeur francophone de Roumanie avec plus de 2000 collaborateurs sur ses six sites de Bucarest, Ploiesti, Iasi et Galati.

    Cerinte

    Required profile:

    - English language proficiency (written);
    - Customer oriented person;
    - Excellent communication skills (active listening);
    - Quick learner.

    Responsabilitati

    Responsibilities:

    - Provides customer support by email/back-office activities to provide information about products and services, to take or enter orders or to obtain details of complaints.
    - Offer customer support using different software applications.
    - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    - Check to ensure that appropriate changes were made to resolve customers' problems.
    - Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

    Alte informatii

    Benefits:

    - Attractive salary and performance bonuses;
    - Multicultural working environment;
    - Professional opportunities.

    Company description

    Since 2000, and today N°3 in Europe, Webhelp Group is the fastest growing international operator in Customer Relationship Management. On a daily basis, our 32 000 employees deliver exceptional customer experience in 81 production sites across 21 countries : France, Belgium, Romania, Portugal, Morocco, Algeria, UK, South Africa, Madagascar, India, Netherlands, Italy, Switzerland, Austria, Deutschland, Poland, Czech Republic and Surinam.

    http://job.webhelp.ro/