VoIP Engineer 2nd Line

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Employer: Vodafone Shared Services Romania
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • nationwide
    Updated at: 07.08.2016

    Your day to day:

    • Operate latest technology services of Unified Communications / Voice over IP solutions for global enterprise customers.
    • Ensure high availability and optimal performance of all aspects of customer’s services.
    • Improve and optimize existing ways of working and deliver services of high quality.
    With these activities you will have a great impact on our business:
    • To manage and resolve 2nd Line incidents, deliver technical support for network applications and systems.
    • Notifying customers of service affecting events and alarms. Prepare major incident reports for use by problem and incident management.
    • Collaborate with colleagues to resolve complex technical incidents.
    • Working to defined SLAs and KPIs
    • To support in documenting specific procedures/ work instructions required for daily activities.
    With these skills you are a great candidate:
    • Voice over IP knowledge or experience.
    • IP networking – good grasp of networking concepts (what happens inside of a network, different network elements, protocols and equipment)
    • Knowledge of VoIP protocols such as: SIP, SS7, SIGTRAN, RTP, etc.
    • Experience with troubleshooting networking issues as well as deploying new services and devices
    • English proficiency
    • University degree
    And it would be nice to have experience in one or more of these technologies/fields:
    • Cisco Unified Application
    • Call Manager and Presence Servers.
    • VMWare, Vagrant 
    • Networking, CCNA, CCNP, CCNA
    • Linux 
     Sounds like the perfect job? We’ve got even more to offer:
    • Work from Home – You can get to work remotely from anywhere you choose!
    • Medical and dental services
    • Life insurance
    • Dedicated employee phone subscription
    • Special discounts for gyms and retailers
    • Annual Company Bonus 
    • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
    • You get to work with tried and trusted web-technology
    • Getting in on the ground floor of an technology changing company

    We’re at our best when you’re at yours

    Power to you

    ***NOTE: We thank all those who apply; however, only those selected for further consideration in the selection process will be contacted.
     We are welcoming  all applications from the persons who have the legal right to work in Romania.