German/French/Dutch speakers - Cluj Napoca

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Employer: Professional
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Cluj Napoca
  • Updated at: 08.06.2016
    Remote work: On-site
    Short company description

    Professional represents for over 25 years, the most performing Romanian approach of complete human resources services on the market.

    We define our approach and evolution through key-words like professionalism, dedication, promptitude, flexibility and ethics. We take pride of a reputation that obliges and challenges us to discover and develop new methods, designed to respond to our clients need.

    Requirements

    - Excellent command of spoken and written German or French or Dutch
    - Good command of English
    - Excellent customer servicing skills (Call Center background will be seen as an added advantage)
    - Very good business writing skills
    - Graduate of Letters, Communication & Public Relations, Economics, Geography or Tourism (would be preferred, not exclusive!)
    - Attention to detail
    - Team worker

    Responsibilities

    - Making travel reservations for Rail, Car and Hotels via email, phone and chat
    - Processing travel cancellations, refunds processing
    - Using the internet and client database for research
    - Self performance management
    - Quality and customer satisfaction metrics

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