Client Support - travel industry with german/french/dutch

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Angajator: Professional
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Cluj Napoca
  • Job la nivel national
    Actualizat la: 05.06.2016
    Scurta descriere a companiei

    PROFESSIONAL, lider pe piata agentiilor de Resurse Umane din Romania, ofera clientilor sai servicii complete in domeniul resurselor umane: recrutare, testare, selectie si plasare de personal, leasing de personal, assessment & development centers, evaluare de personal, audit organizational si training.

    Cerinte


    - Excellent command of spoken and written German or French or Dutch
    - Good command of English
    - Excellent customer servicing skills ( Call Center background will be seen as an added advantage)
    - Very good business writing skills
    - Graduate of Letters, Communication & Public Relations, Economics, Geography or Tourism (would be preferred, not exclusive!)
    - Attention to detail
    - Team worker

    Responsabilitati

    - Making travel reservations for Rail, Car and Hotels via email, phone and chat
    - Processing travel cancellations, refunds processing
    - Using the internet and client database for research
    - Self performance management
    - Quality and customer satisfaction metrics