Agent L1 Service Desk with Italian
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Part of Vodafone Group, Vodafone Shared Services Romania is a center of excellence offering Technology, Customer Service, Fraud and Security Services to Vodafone clients from several markets around the world.
We've opened for business in Romania in 2014 and we have ambitious plans for growth. We have reached 800 colleagues and counting.
Vodafone Shared Services Romania is a welcoming place for everyone as we pride ourselves with offering genuine Global Experience.
We’re looking for someone who - Requirements:
Speaks Italian at an advanced level and English at medium level;
Has the understanding of solutions and correct management of problem solution;
Has the capacity of taking care of the technical documentation and following the production, experimentation and deployment phase;
Is socially skilled and team worker;
Has self-awareness, flexibility and the understanding of client's issues;
What will you do - Key Responsibilities
Takes internal customer calls in Italian;
Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution;
Collects data for internal reporting;
Ensures service level agreements’ fulfilment;
Resolves incidents, service requests and queries;
Updates information in the relevant systems;
Documents new known errors;
We offer you:
Private medical and dental care insurance
Dedicated employee phone subscription
Special discounts for gyms and retailers
Project specific training
A youthful and multicultural working environment with dedicated professionals and great development opportunities
Don’t miss this unique opportunity to enjoy a high challenging profile role, to progress in your career and to develop experience within a world leading and multinational organization.
Vodafone Shared Services Center is part of a Global Services Center and will cater for Vodafone operations in different countries, as well as for the Vodafone Group. Our success comes from the outstanding people that make it happen for our customers every day!
We’re at our best when you’re at yours!
Power to you
***NOTE: We thank all those who apply; however, only the selected CVs will be contacted for further consideration in the selection process.
We are welcoming all applications from the persons who have the legal right to work in Romania.