Swedish Customer Support

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Angajator: Computer Generated Solutions Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 28.05.2016
    Remote work: On-site
    Scurta descriere a companiei

    Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

    #FriendsWorkingTogether

    Cerinte

    Proficient in Swedish and English.
    Has general database knowledge.
    Has general analytical skills.
    Demonstrated oral and written communication skills.
    Demonstrated organization and time management skills.
    Is flexible & service focused.
    Is able to work in a team.
    Is results driven oriented.

    Responsabilitati

    Provide support and manages requests from the client’s consumers by phone or e-mail;
    Respond within agreed time limits to call-outs, respect procedures and guidelines;
    Work continuously on a task until completion (or referral to third parties, if appropriate);
    Prioritize and manage many open cases at one time;
    Establish a good working relationship with customers and other professionals; Provide product information regarding content, price, availability, delivery time, basic product knowledge;
    Communicate clearly and immediately any system issues to the supervisor; Assure the administration of the Customer Care Center service: filing, archiving and reporting.

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