Experienced Network&Security Engineer

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Employer: Cegeka Romania
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.08.2019
    Remote work: On-site
    Short company description

    Cegeka has preserved its family business spirit to this day. Cooperation, respect and development are our foundation. Development is crucial not only in technology, but also on an individual level. We believe that we can only grow if our employees do the same.

    We are in a continuous dialogue about how to make that happen, whether it's about your personal development plan, a hangout party or a financial wellbeing session. Get ready for an informal and pragmatic style, that gives you plenty of space to express yourself while growing!

    Requirements

    Job overview:

    We are looking for a Support Engineer Network&Security to join our Networking & Security Team within Cegeka Romania. The team collaborates with colleagues from Romania, the Netherlands and Belgium to ensure that the quality of the services provided is at the highest level. Your mission is the day-to-day maintenance of the Networking & security equipment of our customers and to provide timely and professional support through diverse channels of communication. You will also deal with all technical matters assigned to your group.
    The Networking Team operates in a 24 by 7 system. For this position, we are looking for someone to be willing to work in shifts, as it follows: 07:00 - 15:30; 08:00 – 16:30; 09:00 - 17:30; 11:30 - 20:00 and 23:00 - 07:30.


    What you need to know:

    • CCNA Certification
    • Knowledge in multiple of the following domains :
    • Switching
    • Routing (TCP/IP, OSPF, BGP, VRF, MPLS)
    • Firewalling (Checkpoint, Cisco ASA)
    • VPN
    • Proxy (Bluecoat)
    • Loadbalancing (F5)
    • Wireless (Aruba)
    • SSLVPN (F5)
    • Authentication systems (VASCO/RSA…)
    • Communication skills – both written and verbal
    • Analytical mindset
    • Professionalism is required in all communication with the clients (phone calls, emails)
    • Open-mindedness and initiative is required in day to day tasks
    • Passion for IT and Networking & security technologies and strong interest in self-development
    • Expected to constantly improve on both technical and personal skills
    • Strong team spirit and involvement
    • Punctuality and flexibility - schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation
    • Ability to listen, learn and improve
    • English Advanced - both written and verbal

    Responsibilities

    What you need to do:

    • Analysis of support requests sent by our customers by phone, email or web submit and assigned to Networking Team
    • Timely updates for every Network & Security support request assigned to your group
    • Accurate ticket documentation of the network support request and troubleshooting steps taken
    • Ticket follow-up and escalation in accordance with priority, impact and SLAs
    • Intensive search to obtain the desired solutions and proper initiative before escalating to another group
    • Ownership and responsibility for all tickets assigned to your queue
    • Further developing and proposing enhancements to our managed network & security monitoring tools
    • Responsible for our Networking & Security deliverables towards the customers that are managed or monitored by our CGMSC Team
    • Responsible for keeping up to date the devices in the monitoring tools and the related documentation
    • Commercial function, by positively exposing CEGEKA during direct communication with customers
    • Working in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest standard
    • Working in accordance with CEGEKA quality standards, procedures, processes and internal regulations
    • Strict adherence to change management procedures
    • Attendance in trainings and team meetings

    Other info

    What we offer:

    • Headquarters in the centre of Bucharest (Victoriei Square)
    • Flexible working environment within a dynamic team
    • We leave you room to balance your work and private life - 22 days as annual vacation, plus extra days in accordance to our internal policies
    • Private medical subscription, you can choose from 2 providers
    • Meal tickets
    • Free Gym Subscription - fitness, aerobic, pool (according to internal policies)
    • Preferential rates to 7Card subscription
    • Access to a modern library
    • Massage within the company premises
    • Team events (team-buildings, team hangouts, Christmas party, etc.)
    • Relaxation room (foosball, darts, board games, X-box, etc.)
    • Access to various training programs (soft and hard skills trainings, according to the internal policies)
    • Continuous learning and improvement activities
    • Being part of a growing organization with Belgian roots

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