Reward & Benefits Specialist - Polish Language

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Angajator: APT Resources & Services SRL
Domeniu:
  • Customer support - Client service
  • Management - Consultanta
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 26.05.2016
    Scurta descriere a companiei

    APT RESOURCES & SERVICES SRL

    Cu o prezență de peste 20 de ani pe piața românească de resurse umane, grupul de firme APT este cel mai mare jucător independent din industrie, o concentrare de forțe repartizate armonios pe diferite specializări în aria capitalului uman, a comunicării și a serviciilor SaaS. Cifra de afaceri de peste 24 de milioane euro în 2015 și o medie de 2000 de persoane (majoritatea cu studii superioare), angajate în servicii BPO și misiuni de muncă temporară, au menținut grupul de firme APT în avangarda primilor cinci furnizori de servicii complexe de HR din România.

    Strategia Grupului APT se concentrează pe dezvoltarea proactivă a pieței muncii, pentru care identifică, pregătește și oferă specialiști competenți, absolvenți sau studenți cu potențial. Noi aducem omul potrivit la locul potrivit. Cu un palmares de peste 10.000 de angajări, acoperim cele mai căutate domenii, cu focus pe IT&C, BPO, finanțe-bănci, inginerie, retail, medical & pharma. Am dezvoltat instrumente multidisciplinare de lucru și avem soluții de recrutare rapide și inovatoare, susținute și prin platforma online aptjob.ro. Începând cu 2015, grupul și-a extins operațiunile și în alte două regiuni emergente în piața de HR: Cluj și Brașov, unde funcționează noile sucursale APT.

    Cerinte

    Our client is one of the leading companies in the tobacco industry worldwide.
    Tier 2 resource aligned to Reward & Benefits specialist accountable for ensuring that relevant processes are delivered effectively providing excellent Customer services at all times, advising on related legislation and ensuring compliance.

    Requirements:
    - At least 3 years Reward experience;
    - Desirable Customer Service experience;
    - Advanced in English and Polish languages;
    - Knowledge of countries labour legislations;
    - Experience with MS Office tools and data manipulation tools, Excel, etc.;
    - Excellent verbal and written communications across different audiences and channels;
    - Good in problem solving skills.

    Responsabilitati

    Responsibilities:
    - Is expected to execute Reward & Benefit related service requests sent by the CoE or Business HR as well as answers complex Employee queries related to Reward & Benefit matters;
    - Is responsible for processing transaction requests and group changes e.g. annual bonus schemes;
    - Assists with the resolution of complex Employee queries related to Reward & Benefits, including by providing a detailed explanation of Reward & Benefit legislation, policy and procedures;
    - Provides specialist technical expertise for the implementation of Reward & Benefits initiatives. Identifies populations impacted by changes to eligibility and works with the Reward CoE to deliver communications and transact data updates;
    - Coaches and provides feedback and training to upskill the Tier 1 population to more effectively answer Reward & Benefit related queries in line with the aim of company’s Channel Strategy to resolve HR queries at lower tiers;
    - Proactively managed Reward and Benefits technology solutions using the HR procedures and guidance available to them;
    - Supports the execution of benefit enrolment activities including documentation validation, data entry and confirmation of elections;
    - Updates the job library and system with necessary data changes;
    - Monitors own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs;
    - Ensures the collection, maintenance, accessibility and relevance of HR knowledge and content related to specialist area through Aurora channels in line with company standards. Works closely with relevant CoE to ensure specialist content hosted on knowledge management channels is line with strategy and works with Knowledge & Content Manager to upload as appropriate;
    - Identifies opportunities to improve specialist services and processes and escalates appropriately;
    - Develops and distributes communications regarding changes to specialist services, policies, processes or programmes;
    - Coaches and provides feedback and training to upskill the Tier 1 population to more effectively answer Reward & Benefit related queries in line with the aim of company’s Channel Strategy to resolve HR queries at lower tiers.

    Job Code: 250416ELP