Coordination Executive - Chinese Speaker

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Employer: G2-Travel
Domain:
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.06.2016
    Short company description

    Requirements

    • University graduate;
    • Previous experience in customer service/travel industry is considered a plus;
    • Customer oriented attitude;
    • Excellent communication and organisational skill;
    • Ability to multitask, prioritize and meet deadlines;
    • Detail oriented person;
    • Strong problem solving skills;
    • Advanced level of English language is mandatory;
    • Advanced level of Chinese language;
    • Good working knowledge MS Office;
    • Available to work in shifts.

    Responsibilities

    • Liaise with tour leaders and suppliers to ensure a high standard is provided.
    • Check itinerary feasibility and progress of tour.
    • Anticipate and resolve enquirers or problems that arise during a tour.
    • Arrange and coordinate services/hotel reservations for any itinerary amendments or additional services requested from Tour Leader or Sales.
    • Act as an emergency response team providing support to Tour Leaders during any unexpected crisis situations that may arise.
    • Resolve any problems/complaints that may arise during or after trips.
    • Quality control of suppliers through monitoring of services.