Corporate help line representative

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Employer: FAST Support
Domain:
  • Customer Support - Client Service
  • Management - Consulting
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.07.2016
    Short company description

    FAST Support is a new and ambitious company on the Romanian market, offering services to it's clients all over the world.

    We take pride in our young and fast growing team, who is dedicated every day to exceeding our client's expectations and becoming the professionals they dream of.

    We are committed to deliver high quality services in the financial field and also to have fun every day.

    Requirements

    Requirements:

    -Excellent knowledge of German - both spoken and written - is a must
    -Good knowledge of English - both spoken and written - is desirable
    -Any other foreign language will be a BIG advantage
    -Hard-working and positive
    -Excellent communication skills and able to build rapport with the customer
    -Experience from a similar call center role is desirable although specific in-house training will be given
    -Ability and desire to learn new skills and tasks
    -Able to work as part of a team contributing to the group's success
    -Listening and problem solving skills
    -Detail-oriented, organized, flexible
    -Open, adaptable and willing to work in shifts

    Responsibilities

    Responsibilities:

    -Answer calls, live chats and emails
    -Research required information using available resources (Company's CRM)
    -Manage and resolve client complaints
    -Provide clients and prospects with product and service information
    -Enter new client information into system and update existing client information
    -Process orders, forms and applications
    -Identify and escalate priority issues
    -Route calls and chats to appropriate resource
    -Identify fraudulent transactions and cancel them from further processing
    -Ensure confidentiality of all information collected during investigation
    -Resolve customer issues within the scope of existing service level agreements

    Other info

    Benefits:

    -attractive financial package + medical insurance
    -initial training and ongoing coaching
    -young, professional, fast-paced and friendly working environment
    -real possibilities of promotion
    -central location - University Square