CRM Engineer with French - Canada time zone

It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

If shaping a better, more exciting future is what motivates you, you’ll be in good company.

Find out more about Jobs at Microsoft Romania and apply.

We are looking for people who:
- Would like to join the team doing support for Canada (from 5:00 pm to 1:00 am),
- Possess strong working knowledge of English and French (verbal and written) language,
- Enjoy providing the highest level of customer experience,
- Are smart and intellectually curious,
- Seek a challenging work experience,
- Want to learn and gain greater expertise in their field,
- Enjoy working at a growth company with advancement opportunities,
- Can work hard while having fun, and act in an honest and ethical manner.


Technical Requirement:

CRM Products (ideally Microsoft Dynamics CRM 2011 or higher) in Small & Medium Business or Enterprise marketplace

2 or more of the following areas:
- Active Directory
- Exchange Server (ideally 2010 or higher)
- Outlook (ideally 2010 or higher)
- SharePoint Server (ideally 2010 or higher)
- Microsoft SQL Server (ideally 2012 or higher)
- ADFS (Active Directory Federation Services)
- Internet Explorer (ideally IE 10 or higher)
- Developer Skills (Object Oriented Programming Concepts applied ideally with C#, C++, JScript)
- .NET Framework
- OS (ideally Windows 7 or higher for the client and Windows Server 2008 R2 or higher)
- Network Infrastructure (DNS, DHCP, TCP/IP)
- IIS and HTTP based applications
- Virtual Machines (Hyper-V) and Cloud Computing

Language requirements
- English (min C1)
- French (min C1)

-However-
If you do not possess in-depth knowledge of the above, we require you to have an overall IT basic knowledge on which we can build upon, together with high desire, being extremely motivated to develop yourself into a technology expert. We offer a new hire ramp-up program with a senior mentor assigned, a wide range of trainings, possibility to travel abroad and attainable Microsoft certifications, in order for you to fulfill the above mentioned key responsibilities.

The Dynamics CRM Support Engineer is a trusted advisor to fellow IT Professionals, using their technical skills to solve high level complex problems, involving broad, in-depth product knowledge. Frequently, these problems will not only be technically complex, but will also require a customer oriented mindset. You will have a chance to be involved in troubleshooting various environments for some of the world’s largest companies.

Microsoft’s vision is to empower every person and every organization on the planet to achieve more. Microsoft Customer Service and Support (CSS) plays a key role to build and land this vision as one of the largest service and support networks in the industry, CSS helps more than one billion customers around the world each year. The organization is responsible for partnering with and providing Microsoft product groups with customer feedback and ensuring customers are receiving world-class support in over 35 languages.

CSS EMEA Dynamics and SMSP is part of the CSS EMEA – Business Organization providing a range of technical support and business enablement services on Microsoft products/services to Customers, Partners and SMB Customers across EMEA. Our objective is to provide service and support which wins the loyalty of Microsoft Dynamics customers and partners. In addition, we partner with the EMEA Dynamics field organizations to support Microsoft’s broad sales and marketing goals for the business demonstrating that CSS is a strategic asset for Microsoft’s Dynamics, Enterprise and SMSP business.

Location: Bucharest
Contract: Outsourced Employment

Your Career:
We take your career seriously at Microsoft and will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth. The Microsoft performance philosophy recognizes higher performance with bigger rewards through a formal annual performance review.

Please note that your resume will be entered in our database and may be used in further recruitment events. Only suitable candidates will be contacted.