CRM Support Specialist

Orange este ceea ce suntem si ceea ce facem, în fiecare zi
În lume sunt peste 123 de milioane de oameni pe care îi despart distanţe, care vorbesc limbi diferite şi au moduri de viaţã diferite.

Dar toţi au ales acelaşi lucru: sã comunice aşa cum simt, sã priveascã cu deschidere şi optimism spre viitor.

Pe toţi îi apropie Orange, indiferent dacã trãiesc în Marea Britanie, Franţa, Elveţia, Belgia, Austria, Spania, Olanda, România , Moldova, Polonia, Slovacia, Rusia, Statele Unite ale Americii, China, Coreea, Japonia, India, Vietnam, Botswana, Camerun, Republica Dominicană, Egipt, Nigeria, Guineea Ecuatorială, Guineea Conakri, Guineea Bisau, Coasta de Fildeş, Uganda, Kenia, Republica Central Africană, Madagascar, Mali, Insulele Mauritius, Caraibe, Noua Caledonie, Reunion, Senegal, Vanuatu, India, Vietnam, Iordania, Bahrein.

Orange este brandul sub care France Telecom furnizeazã servicii de comunicaţii mobile, Internet şi televiziune. Grupul France Telecom este unul dintre liderii mondiali în servicii de telecomunicaţii, cu peste 183 de milioane de clienti pe cinci continente.

Creativitatea, îndrãzneala, dinamismul, deschiderea, grijă pentru detalii, consecvenţa definesc Orange în tot ce face.
Orange înseamnã cã vom schimba tiparele şi ne vom dezvolta în continuare pentru a-ţi oferi serviciile de calitate de care ai nevoie, inovaţie şi transparenţã.

În ceea ce facem, la Orange România, vom contura în fiecare zi mai clar ce înseamnã acest univers şi care sunt beneficiile pe care le aduce.

Te invitãm sã experimentezi Orange şi avem încredere cã împãrtãsim aceeaşi convingere: viitorul este într-adevãr senin.

Who you are:
- You are able to work comfortably in a fast-changing environment on interesting technical challenges
- You have a passion for efficiency, performance and continuous improvement
- You are all about sharing and collaboration with your teammates

What are we looking for?
- Good knowledge of SQL - PL/SQL
- Good knowledge of relational databases - Oracle
- Ideally 1+ years� experience working within the IT industry, with a proven understanding of applications at a functional and technical level
- University degree in computers science or similar
- Ability to work independently as well as having good team skills - be a pro-active contributor to our team
- A desire to work in a fast moving and technically challenging environment
- Good trouble-shooting skills and proactive tenacious attitude to problem solving
- Willingness to work on call duty

Nice to have:
- Working Knowledge of Programming with PL/SQL experience
- Working Knowledge of Java/PHP to build tools and automation

- Debugging or writing advanced queries(function, procedures, packages also) needed for identifying the CRM & Sales Applications code errors
- Real time analysis of faults and customer tickets, drive corrective actions in accordance with customer impact
- Initiates escalation process in case of detected performance degradation
- Perform and drive preventative maintenance
- Accountable for platform QoF (Quality of functioning)
- Monitor platform activity and trigger corrective actions
- Monitor performance parameters and handle requests and complaints from customer service department

• Opportunity to work in a multicultural environment;
• Great work atmosphere (We are a fun team )
• Lunch tickets;
• Special subscription for sports and recreational activities;
• Medical plan subscription;
• Life insurance;
• Flexible working time;
• Technical & Soft skill trainings;
• Services and support designed to help you manage and balance your work/life priorities;
• Professional and private phone subscriptions.