Team Leader Retention

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Cerinte:

 Lb engleza � fluent
 MS Office
 Absolvent studii superioare
 Experienta relevanta in Customer Service
 Abilitati de comunicare
 Customer focus
 Munca de echipa
 Abilitatea de a livra rezultate
 Gândire analitica
 Dezvoltarea si instruirea celorlalti

Responsabilitati:

 Coordoneaza si controleaza apelurile incoming si outgoing;
 Organizeaza, planifica si coordoneaza procesele administrative desfasurate de membrii echipei;
 Organizeaza, planifica si coordoneaza procesele de retention proactiv;
 Analizeaza, raporteaza si evalueaza indicatorii de performanta ai echipei;
 Propune actiuni corective si planuri de actiune pentru imbunatatirea rezultatelor;
 Gestioneaza activitati de ordin administrativ;

Beneficii:

 Pachet salarial motivant
 Bonuri de masă
 Asigurare de viață și abonament medical privat
 Sistem de bonusare corelat cu rezultatele
 Sistem de evaluare periodică pe baza performanțelor
 Formare inițială și formare continuă
 Posibilitatea de dezvoltare a carierei prin acces la oportunități interne, formare periodică, feedback și coaching din partea responsabililor direcți
 Desfășurarea activității într-o echipă tânără și profesionistă