Repair Order Processing Specialist - German Speaker (job #1489233)

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

Education and Experience Required
- University graduate
- Preferable previous work experience
- Fluent in English and French and/or Spanish (written and spoken)
- Computer literate — particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)
- SAP know-how will be considered a plus

Knowledge and Skills
- Understanding of operating in a near/offshore environment
- Strong Policy and Procedure know-how
- Excellent communication skills and customer oriented thinking
- Standing towards business and sales to assure the check and balance function
- Good knowledge in business administration
- Organizational and interpersonal skills
- Strong team player

- Assures the check and balance function for all order-/ revenue- / and businessrelevant issues as well as to assure the compliance with policies
- Maintains an enhanced TCE through proactive communication and handling as wellas a high level of data quality.
- Assures full ownership for front office (FO) responsibilities and coordinatee2e activities including the involved near- and offshore partners. Activelyapplies and uses the near- offshore processes and work effectively with Back Office. Translates customer requests. Replies to Back Office questions
- Assures interface between support sales, support business, delivery, BackOffice, Process development and the customer. Makes sure that questions are answered
- Assures check and balance function, business controls and audit compliance in order to secure HP’ s financials
- Sometimes needs to take over lead functions for customer projects from an admin point of view.
- Processes that need to be adapted for customer needs, need to be developed under the framework of effective and cost management.
- Ensure that processes are optimized and that knowledge is transferred to allinvolved parties at the interfaces to other functions
- Assures correct handling of support contracts within the HPS systems.
- Acts as entry point for C&C, delivery issues, finance, CRS
- Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.
- Initiate and attend interdisciplinary meetings.
- Assures compliance with the HP standards of business conduct.
- Knows and lives the HP values.
- Knows and uses the HP internal network.
- Analyzes processes and business cases in order to provide solutions for improvement.
- Reply to Back Office questions
- Monitoring of the e2e process between FO & BO
- Assure that all document are imaged in a timely manner