Training Support Specialist

Employer: The KPI Institute
  • Education - Training
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Sibiu
  • Updated at: 06.12.2016
    Short company description

    The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs and beyond. It developed the first KPI Management Framework and operates, the result of a research program dedicated to documenting and cataloging how KPIs are used in practice. Its systems thinking based approach to designing performance architecture across all levels of an organisation facilitates connecting organisational, departmental and employee performance efforts and results.

    The KPI Institute serves its international customer base through regional offices in Europe, Middle East, SE Asia and Australia, with educational and advisory projects conducted on 5 continents. Its European division, operated from Romania has been active since 2008 serving both national and international clients.


    We expect you to:

    - Have a background in training programs development / educational programs design;
    - Be passionately interested in training, especially in the preparation of the materials;
    - Be willing to expand your instructional design skills and knowledge.

    - Have good command with Microsoft Office package, especially Word, Excel and PPT;
    - Excel in written and verbal English.

    - Have strong communication skills both in writing and speaking;
    - Be comfortable liaising with all the organizational capabilities and build up strong relationships;
    - Be able to work independently with minimum supervision, but also as part of a project team.

    But more and most importantly to:

    - Be solution-oriented;
    - Effectively manage a wide range of tasks;
    - Zoom in & Zoom out: pay high attention to details but at the same time keep alive the
    big picture;
    - Have positive thinking;
    - Drive continuous improvement efforts!



    - Schedule webinars for The KPI Institutes calendar development with internal and external facilitators;
    - Hold preparation meetings with facilitators for webinar delivery;
    - Review webinar presentations according to The KPI Institutes webinar approach and standards;
    - Provide feedback to each facilitator after webinar delivery;
    - Constantly contribute to the improvement of the webinar delivery practices.

    Training courses materials review

    - This review refers to both situations: customized in-house training courses and new training courses (slides, workbook, course notes, etc.);
    - Collaborate with Research and Educational Programs teams for the smooth task execution;

    (It requires high attention to details!)

    Face-to-face training courses development management

    - Hold induction meeting with training course developers regarding The KPI Institutes training courses approach and standards;
    - Review and offer feedback for training courses agendas and descriptions;
    - Assist training course developers in creating and reviewing course materials:
    - Maintain updated all the material registers associated to training courses.

    Online courses development management

    - Collaborate with online course presenter and the rest of the capabilities (IT, Digital Marketing, Marketing) for the execution of the project plan;
    - Configure on The KPI Institutes eLearning platform assignments, quizzes, exams;
    - Upload on The KPI Institutes eLearning platform all the materials associated to the online courses;
    - Configure and review assignments and quizzes in iSpring - eLearning authoring tool;

    (No worries - Well give you the necessary training to work with our eLearning platform and iSpring)!

    Training Community of Practice

    - Complete meetings management from planning, scheduling to follow-up.

    Other tasks or projects that might appear in order to support organizational performance.

    Other info

    Some business facts about The KPI Institute:

    • 11+ years spent on researching KPI best practice;
    • 117+ research reports published to date;
    • 5 continents on which we deliver trainings;
    • 11 global partner organizations;
    • 27 countries where we delivered educational programs.

    Some friendly facts about The KPI Institute:

    • Flexible working hours;
    • Young and enthusiastic working environment;
    • A work environment that rewards innovative ideas;
    • Fixed monthly rate and performance bonuses;
    • Annual training budget;
    • Bonus days off with seniority;
    • Annual team buildings;
    • Pizza day;
    • Fruit days.

    Application info required:
    • CV;
    • Cover letter.