Enterprise Support Engineer for Virtualization Solutions (German

Bitdefender is a global security technology company that provides cutting edge end-to-end cyber security solutions and advanced threat protection to more than 500 million users in more than 150 countries.Since 2001, Bitdefender has consistently produced award-winning business and consumer security technology, and is a provider of choice in both hybrid infrastructure security and endpoint protection. Through R&D, alliances and partnerships, Bitdefender is trusted to be ahead and deliver robust security you can rely on.

The Enterprise Support and Services team based in Bucharest is looking for a new young and enthusiastic member!
As an Enterprise Support Engineer for Virtualization Solutions, you will be responsible with ensuring a high quality technical assistance for the Bitdefender Enterprise clients world-wide, within the required quality, performance and SLA requirements.
The provided services are focused on email and phone assistance, however you will also be required to coordinate remote sessions or on-site (fly-to-site) visits for a better visibility and more efficient troubleshooting of the reported issues.
In this process, you will act as a link between our customers� needs and the other departments by performing escalations to the Incident Manager and providing detailed descriptions or reports where necessary. You will thus be required to work closely with the software testing and development teams, as well as security or sales experts, in a youthful and competitive environment, which will enrich your experience and broaden your perspective.

Technical Requirements:
- Minimum 2 years of professional experience in the following areas:
- Hypervisor administration (VMware ESXi, Citrix XenServer, Microsoft Hyper-V, RHEV)
- Virtual Desktop Infrastructure build (VMware View, Citrix XenDesktop, Citrix VDI-in-a-Box)
- Linux/Unix server administration (installation, maintenance, upgrade, back-up, NFS, TCP/IP)
- Windows Server Family administration (AD, DHCP, DNS, Remote Services)
- Windows Desktop Family administration (Windows 7, Windows Vista)
- Advanced computing and storage technologies - server virtualization and partitioning, storage virtualization
- Solid knowledge of networking concepts and hands-on experience

Language Requirements:
- Fluent in both written and spoken German
- Excellent verbal and written communication skills, quick learner, dynamic, energetic and customer-oriented.

Other Requirements:
- Minimum 3 years of experience in the technical support field.
- Degree in Computer Science, Engineering or equivalent.
- Maintaining problem tracking and resolution at a detailed level for service request
- Result-oriented and good diagnostic skills.
- Efficient time management and team player.

- Perform virtual environment analysis and information gathering on client infrastructure for deploying Bitdefender Enterprise solutions and deliver these details in the Statements of Work.
- Independently manage and carry out assigned accounts concerning deployment / implementation of Bitdefender Enterprise Solutions.
- Initiate, manage and document enterprise deployment reports;
- Provide expertise on applications once they are moved from testing to production.
- Timely and accurate reporting on status for assigned tasks
- Ensure email, phone, on-site and remote assistance for Bitdefender Enterprise customers.
- Meet the SLA requirements and the internal procedural workflow.
- Build and maintain a consolidated relationship with Bitdefender customers.
- Work closely with the sales and sales-engineering team


What we offer:
- Competitive salary based on the experience and skills
- Dynamic and motivating environment, relaxation rooms
- Medical services, illness and accident insurance
- Personal and professional development through trainings

Bitdefender is the creator of one of the world's fastest and most effective lines of internationally certified internet security software. The company is an industry pioneer, introducing and developing award-winning protection since 2001. Today, Bitdefender technology secures the digital experience of around 400 million home and corporate users across the globe.

Top international testing organizations and world-renowned software reviewers acknowledge Bitdefender as the world’s most effective antimalware solutions. In January 2014, Bitdefender has won both awards from AV-Test, becoming the first solution to be named “Best Protection” and “Best Performance” at the same time. Bitdefender’s latest line of products also won the title of “Best Antivirus of 2014” and two Editor’s Choice awards from PC MAG, and CNET has also named Bitdefender its 2013 Editor’s Choice, that confirmed its leadership status among security products.

More information about Bitdefender's products is available from the company's security press room. Additionally, Bitdefender publishes the HOTforSecurity blog, where readers can find stories from the underworld of internet fraud, scams, malicious software - and gossip.