Assistenza e supporto clienti - ITALIANO

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Angajator: Global Remote Services
Domeniu:
  • Customer support - Client service
  • Tip job: part-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 05.03.2017
    Remote work: On-site
    Scurta descriere a companiei

    About us

    Global Remote Services, GRS, is the oldest and leading Independent Contact Centre provider in Romania, with ten years of experience in the Business Process Outsourcing (BPO) market.
    Founded in January 2004, in Bucharest, GRS provides a broad range of multilingual and multi-channel contact center and back office services to organizations across Europe.

    Global Remote Services has 3 offices in Romania, 2 in Bucharest and one, recently open, in Piatra Neamt. The company has now more than 500 employees and plans to continue its development.

    Come join us!

    Do you know another European language at an advanced level besides English? Let’s talk!

    You don’t need previous experience because we are going to offer you all the necessary trainings. We are looking for ambitious and perseverant candidates willing to learn new skills and capabilities.

    Our offices are close to the city center with easy access to the main transportation means. We value our team so we are careful to offer our employees an excellent work environment.

    If you are interested in working in a challenging and constantly developing industry we will be happy to welcome you in our team!

    Cerinte

    Esperienza approfondita di gestire le chiamate INBOUND;
    Conoscenze lingua ITALIANA e INGLESE al livello C1/C2 (scritta/orale);
    Soft skills: convincente, che cerca sempre di migliorarsi l’attività, cortese, attento alle richieste del cliente, proattivo;
    Team player;
    Conoscenze PC: capacità tecnica di gestire il servizio;
    Buone conoscenze Microsoft Office;
    Flessibilità oraria;
    Competenze multitasking.

    Responsabilitati

    Dimestichezza con aplicativi messi a disposizione;
    Implementazione, gestione FAQ;
    Gestione Inbound via mail/chat;
    Segnalazione casi specifici.

    Alte informatii

    OFFRIAMO

    Un ambiente piacevole e dinamico;
    Una squadra giovane;
    Procedure e supporto nello sviluppo dell`attivita`;
    Orario flessibile (con la possibilita` di lavorare a turni);
    Incentivi in base ai risultati;
    Benefits;
    Corso di formazione professionale;
    Possibilita` di crescita professionale.

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