HR Specialist with CZECH

In Romania, Deutsche Telekom has set up a Shared Service Center in Bucharest & Timisoara - Deutsche Telekom Services Europe Romania (DTSE Romania), which delivers support function services such as HR, Accounting, Reporting and Finance, as well as IT support services for these lines of business, for the whole European Deutsche Telekom footprint since July 2013.

We are focused on:

· the best customer experiences

· delivering high quality services

· great working conditions

· growing with innovations

· continuously improving competitiveness through digitalization

- Advanced CZECH language knowledge (oral and written)
- Customer service focus and strong interpersonal skills required
- Listening skills
- Reliability
- Strong analytical and problem solving skills
- Strong verbal/written skills and attention to detail
- Ability to consistently deliver high quality customer service in a professional manner
- Taking initiative in a proactive manner to improve own and team work practices

- Answers employee, manager or candidate inquiries using the Knowledge tools and system available at the Front Office
- Forwards employee inquiries to Tier 2 specialists when specific, in-depth functional knowledge is required
- Completes simple Human Resources and Payroll related transactions
- Documents and follows up all employee inquiries, issues and transactions
- Recognizes unusual events or consistent problem areas and work with Team Lead to resolve
- Works as a team member focusing on customer service
- Suggests methods to update, simplify, and enhance processes, procedures, and technologies
- Assists with the implementation of programs, policies, and services provided by the HR Shared Service by acting as an employee’s first line of contact
- Performs review of Frequently Asked Questions to identify steps needed to answer customer inquiries

What do we offer you?
A great place to develop your career, challenging tasks, dynamic and intercultural working environment
Great training opportunities within a multinational company