IT Support Level 1 with English- entry level

We are Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Genpact in Romania

With more than 4,000 employees in our Bucharest, Cluj-Napoca, and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance, and Trust and Safety.

On May 11, 2023, Genpact was awarded as the “New Entrant of the Year” at the PIN Awards Gala in Iasi, an award that celebrates its rapid growth and new presence in the region. On May 24, Genpact was announced as the winner of the Top Digital Transformation Services Provider award at the Romanian Business Services Forum & Awards 2023!

On June 15, our team received multiple awards at the ABSL Gala in Romania. We are honored to have won the prestigious Business Leader in Customer Experience award for our Mystery Case Study, a solution that allows our clients to stand out in a competitive marketplace and forge enduring connections with their customers. Additionally, we secured 2nd place for Business Leader in Business Excellence and 3rd place for Business Leader in Talent Development.

Genpact Romania was recognized as the third most desired employer in BPO and shared services by Catalyst Solutions in 2022 and was also awarded by HR Club as the winner of the Human Resources Strategy category during the Gala of Awards for Excellence in Human Resources in Romania in March 2022.

A constantly growing company

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Why Genpact?

We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.

We offer our workforce flexible work-life balance and a work-from-anywhere model. We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, TalentMatch, to match individual skills and job aspirations with existing and future job opportunities within the company.

Work from the office, home, or just about anywhere

We’ve reimagined and redesigned our business model into a hybrid one that allows our employees to work from anywhere within the geographies we operate in while we make use of our offices as spaces for social interaction and collaboration.

In Bucharest, our office is located in the Hermes Business Park, a mere 300 m from the Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including 6 state-of-the-art relaxation rooms, 400 parking places, bicycle parking with showers and a kindergarten.

In Cluj, the Genpact office is located in the Riviera Business Center One, and has 4 floors, 4 cafeterias, and 2 relaxation rooms.

In Iași, we are in the heart of the city in the United Business Center 5. Our unique collaboration hub serves as a thriving workspace and meeting point for clients and employees working in remote capacities. This one-of-a-kind hub facilitates networking, workshops and events, fostering an environment of knowledge exchange and innovation.

Interested? Find out more at careers.genpact.com.

What are we looking for?

Requirements:
• Very good PC knowledge
• University graduate (technical profile - advantage)
• Self-motivated with ability to work both independently and as part of a team;
• Problem solving attitude and client oriented;
• Ability to handle client on one-on-one basis, via e-mails and calls;
• Patience, empathy, diligence;
• Responsible, mature and punctual behavior

Responsibilities:
• Answering phone calls in the mentioned languages, on a priority established by the team leader;
• Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time;
• Troubleshooting IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings;
• Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed;
• Sharing with all team members any knowledge obtained through end-user or resolver interactions
• Attending training sessions;
• Arranging working schedule with colleagues flexibly, according to business needs.
• Successfully completing the training plan and passing the process knowledge test (PKT) on a monthly basis;
• Providing assistance to new colleagues whenever possible;
• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;

What do we offer?

A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team.
The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth.
An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance.

We welcome you to be our next Genpacteer!

Genpact stands for “generating business impact.” We are the largest international provider of business services in Romania. We architect the Lean DigitalSM enterprise through a unique approach that reimagines our clients’ middle and back offices to generate growth, cost efficiency and business agility. Our hundreds of clients include more than one-fourth of the Fortune Global 500. We have grown to over 70,000 people in 25 countries, with over 4500 colleagues in our European centers.
If you want to find out more about Genpact and how you can Learn. Grow. Succeed., visit our career website YouYourself and like our Facebook page.
Our Romanian offices are located in Bucharest (Iride Business Park, Pipera) and Cluj-Napoca (United Business Center).