Customer Service Specialist

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Angajator: Heraeus Electronics
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Timisoara
  • Actualizat la: 29.05.2016
    Remote work: On-site
    Scurta descriere a companiei

    Cerinte

    -Very good English knowledge; German is an advantage
    -Good communication behavior and used to do conference call or contact activities by phone
    -High flexibility
    -Very big sense of responsibility and independency
    -Experiences in sales or customer service
    -Very good SAP knowledge

    Responsabilitati

    -Order processing Customer Care (orders, confirmations, invoices, etc.)
    -Customer orders adjustments/ Cancel/ New delivery dates proposals
    -Create quotations
    -Tracking of confirmed delivery dates in cooperation with production planning
    -Tracking of Credit limits and dunning process (overdue invoices) of external customers
    -First contact person for customers. Being the channel between customer and Heraeus
    -Complaint processing
    -Export monitoring together with logistics department
    -Maintaining master data in SAP: customer codes, materials, correspondence between customer article and internal article numbers
    -General data SAP input: prices, customer material information records
    -Issuing reports from different sales areas
    -Salary based on experience and skills

    Alte informatii

    Benefits:

    •Bonuses and food tickets
    •Company training
    •Good working environment in a multinational company
    •Transport

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