Technical Support Consultant with French or Turkish language

Sutherland Bulgaria is an international and diverse team with employees from a variety of backgrounds, cultures, and nationalities, creating a dynamic work environment. Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 1,000 employees between Sofia and Burgas. Our team of professionals provides technical support and customer service in 16 European languages.

Sutherland is committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our comprehensive training program offers first-hand learning experiences to hone your skills in leadership, management, and business. We are dedicated to celebrating the successes and achievements of our employees through initiatives that foster a workplace that respects our employees and values their contributions.

Beyond just providing jobs, we invest in building careers for our employees. Our work culture focuses on employee development and work-life balance. We offer growth for top performers, global resources and experiences, and the opportunity to work across a number of industries and geographies.

- Fluency in French or Turkish language along with good English
- Computer knowledge in the following areas:
- Understanding of Networking Protocol Suite (DNS, IP, HTTP, XML, IMAP, POP3, Exchange, etc)
- Task Manager/Command prompt/Navigation to files/folders
- Complete working knowledge of Windows Operating Systems;
- Very good problem solving skills;
- High School or University Diploma;

- Provide technical support for software products, services and other subscription services and third party products via telephone, email, and/or chat;
- Meet predetermined targets and represent the company in a professional manner;
- Update customer information and transaction information as needed into the database;
- Meet and exceed requirements for deliverable output.

Life@Sutherland

• We offer competitive salary
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
• Attractive retention bonus scheme
• Rewards and recognition programs
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support
• Structured working environment
• Great office location
• VIP card for discounts in the shops and food places in the Mall Area where the office is located
• Team Building activities

If the above opportunity excites you, please forward your CV (in English).

For any questions regarding the position above you can contact our Recruitment team at +359 2 892 68 69.

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted.
Job location: Sofia