IT Helpdesk with German and English

Angajator: I.FUTURE
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Timisoara
  • Actualizat la: 05.12.2016
    Scurta descriere a companiei

    I FUTURE belongs to a Group of companies with multinational presence across various parts of the globe.
    Our goal is developing individuals by building a strong foundation towards their employable future, supporting both personal and corporate goals.

    Cerinte

    �University degree or student
    �Fluency in German and English
    �Strong Windows OS and MS Office skills
    �Strong problem solving skills
    �High motivation, flexibility and productivity

    Responsabilitati

    �Respond to requests for technical assistance
    �Diagnose and resolve technical hardware and software issues
    �Research questions using available information resources
    �Advise user on appropriate actions
    �Follow standard help desk procedures
    �Administer help desk software
    �Redirect problems to appropriate resource
    �Identify and escalate situations requiring urgent attention
    �Track and route problems and requests and document resolutions in knowledge base
    �Stay current with system information, changes and updates

    Alte informatii

    Working schedule (Monday to Friday): full time (8h) or part time (4/6h) shifts between 07:00 and 22:00.
    Opportunity of training abroad (Germany or Austria).