IT Helpdesk with German and English

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Angajator: I.FUTURE
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Timisoara
  • Actualizat la: 23.09.2017
    Remote work: On-site
    Scurta descriere a companiei

    IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

    The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

    Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

    Cerinte

    �University degree or student
    �Fluency in German and English
    �Strong Windows OS and MS Office skills
    �Strong problem solving skills
    �High motivation, flexibility and productivity

    Responsabilitati

    �Respond to requests for technical assistance
    �Diagnose and resolve technical hardware and software issues
    �Research questions using available information resources
    �Advise user on appropriate actions
    �Follow standard help desk procedures
    �Administer help desk software
    �Redirect problems to appropriate resource
    �Identify and escalate situations requiring urgent attention
    �Track and route problems and requests and document resolutions in knowledge base
    �Stay current with system information, changes and updates

    Alte informatii

    Working schedule (Monday to Friday): full time (8h) or part time (4/6h) shifts between 07:00 and 22:00.
    Opportunity of training abroad (Germany or Austria).

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