Italian Speakers - Be part of our team !

Angajator: Allianz Worldwide Partners
Domeniu:
  • Customer support - Client service
  • Relatii Publice
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 08.12.2016
    Scurta descriere a companiei

    Allianz Worldwide Partners (AWP) is part of Allianz SE and is represented by three different Allianz operating entities: Allianz Global Assistance (AGA), Allianz Global Automotive and Allianz Worldwide Care. Allianz Global Assistance is the world leader in travel insurance and assistance services. Allianz Global Automotive offers a diversity of extended warranty solutions for car manufacturer companies around the globe and Allianz Worldwide Care provides a global solution for world class international health insurances and services.

    Cerinte

    Key Requirements/Skills/Experience :

    - Flexibility
    - Pro-activity / problem solving
    - Service and customer orientation
    - Positive and friendly attitude
    - Patience
    - Stress resistance
    - Proficient language (minimum Italian B2) and communication skills
    - Adaptation to corporate rules and standards
    - Personal organization skills
    - Team-player

    Responsabilitati

    You will be responsible for:

    - Professional and efficient handling of customer requests by phone, mail or email as well as customer satisfaction survey outgoing calls
    - Checking the validity of issues or complaints and suggesting adequate solutions
    - Forwarding/escalation of critical customer requests/complaints to supervisors or specialists and reporting back to customers on how the inquiry/complaint has been solved
    - Corresponding with customers in a friendly way ensuring a high customer satisfaction
    - Providing context specific information and advice to customers according to internal guidelines and policies
    - Tracking information and change of customer data in the relevant applications
    - Sharing complex cases and challenges with the team leader and other persons nominated as well as helping to improve the overall service quality of the team
    - Coordination with other departments from partner entities in Italy
    - Attentive and active participation in training courses offered by the company
    - Following instructions of the team leader or management of the company.

    Alte informatii

    What we offer:

    • Diverse and friendly team
    • Multi cultural working environment
    • Flexible working hours
    • Continuous training with native German experts
    • Multiple benefits
    • Personal development plans
    • Modern and spacious office facilities