Customer Care Assistant with French and English

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Angajator: Conduent
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Iasi
  • Actualizat la: 06.04.2016
    Remote work: On-site
    Scurta descriere a companiei

    Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

    Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

    Cerinte

    The ideal profile:

    Our ideal candidate is customer-focused, highly detail-oriented, and able to consistently produce results. We are looking for extremely reliable individuals who can adapt to change, absorb and apply new information, and who have the determination to learn detailed processes.

    Knowledge/Skills/Abilities:

    - Good level of French+English (written and oral)
    - Excellent customer service, sales, interpersonal, and communication skills
    - Able to learn quickly in a technical environment
    - Excellent verbal and written communication including grammar and voice quality
    - Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence

    Responsabilitati

    What will be you responsibility:

    - Handling incoming calls efficiently
    - Provide exceptional customer service and collect required information from the customer on every call per established criteria
    - Use experience to identify customer needs and handle accordingly
    - Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice
    - Handle multiple tasks (ie., talking with customers while accessing information in a computer)
    - Consistently meet established performance and quality standards

    What we offer:

    • Competitive salary and performance bonuses
    • Attractive benefits package including meal vouchers, transportation, medical service and life insurance.
    • Trainings developed in classrooms or virtually
    • Valuable learning opportunity
    • Possibility to practice your language skills with native speakers
    • A dynamic and international work environment

    Alte informatii

    We thank everyone for applying, however only successful candidates will be contacted for an interview.

    For further information please call 0748013784.


    Need to know more?

    Xerox (NYSE: XRX) is a global business services, technology and document management company helping organizations transform the way they manage their business processes and information. Headquartered in Norwalk, Conn., we have more than 140,000 Xerox employees and do business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. In Romania, Xerox operates through 2 sites in Iasi, 1 in Bucharest, 1 in Oradea and 1 in Bacau. Learn more at www.xerox.com