Support Specialist with German
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Employer: | SII Romania |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 26.04.2017 |
Remote work: | On-site |
We are a leading technology company who constantly empowers people to envision and reach their full potential.
People are the foundation of our company. This is why we encourage and support them in every initiative and step of their career, valuing talent, energy and commitment over immediate resources’ availability and empty numbers. The engine of our growth and performance is being powered by their
open-mindedness, fairness, and team spirit.
What sets us apart is our ability to take up new challenges and learn every day in our common effort to exceed our customers’ expectations and expand the frontiers of technology innovation.
We identify gifted, open-minded and committed specialists, willing to evolve both as professionals and as human beings and we put all our efforts in helping them perform at their best.
We welcome people:
• Eager to take on new challenges and learn new things;
• Who put their heart, mind, and soul into everything they do;
• Who enjoy sharing knowledge and have team spirit.
If you are ready to engineer your future, join our team now!
Fluency in German & English (both written and verbal)
Good general IT knowledge
Problem solver orientation
Very good analytical skills
Excellent communication and listening skills (both written and verbal)
Strong communication and teamwork skills
Team player
Eagerness/willingness to learn
Fast learner
Ability to perform under pressure
Ability to multi-task
Ability to work in shifts
Providing initial remote technical software & hardware support to clients
Consistently interacting with customer and supervisors to have the issue solved
Analyzing problems/situations, understanding problem impact on client business
Applying problem solving techniques
Responding to client queries, providing timely resolutions to client issues
Maintaining highest client satisfaction
Maintaining positive client relationships even in severe and pressurized situations
Logging all related activities for each customer query and handling client data securely
Employing client‘s standard support delivery methodologies and tools
Performing in international software support delivery processes and environments
Respond to requests for technical assistance in person, via phone, electronically
Follow service desk procedures
Performing problem management and end-to-end problem ownership
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes and updates
Make sure the process conformity and SLAs are accomplished
Nice to have:
Fluency in at least one of the following languages: French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken)
Proven IT education or 1 year job experience in customer support
Proven remote support know-how (patches etc.)
Customer facing experience
Telephone skills with good voice tone and pitch articulation and overall speech quality
Customer focus
Positive attitude
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