Collection Analyst - Portuguese

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

- Fluency in Portuguese and English is a must.
- University degree in relevant field (economics)
- Strong written and verbal communication skills.
- Organized and very detail oriented.
- Good computer skills (e.g. MS Word, Excel, Adobe, Power Point, Oracle Applications)
- Good negotiation skills
- Team player
- Ability to prioritize a busy workload
- Deliver results oriented

- Assesses the customer's creditworthiness by following the Global Standards by receiving requests for credit check on a daily basis.
- Daily interacts with requesters by phone or e-mail respond to the business requirements in a timely manner. Uses in an appropriate way team-communication to ensure that the risk in each transaction is minimized to an acceptable level.
- Analyses all the information provided in the credit reports and the internal information regarding the customer in order to take the decision according to all relevant information.
- Analyses all the relevant transactions on customer accounts to ensure accuracy and completeness of the account information.
- Understands and clarifies customer/requester's issues. Escalates timely to the team manager all problems that could impact department objectives.
- Collaborates with other departments to meet credit objectives and to solve the requester's issues. Does follow-up's to make sure that requester's issues are solved.
- Is responsible for decisions taken in the customer accounts in order to meet the business need and minimize the risk in the transactions.
- Is aware and understand department policies, procedures and processes and propose improvements that will increase department results and efficiency.
- Timely escalates critical issues on matters on which all efforts of solving it has been exhausted.
- Ensures adherence to Sarbanes-Oxley & other guidelines, and support internal & external audits.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).