Catalogue Operations Coordinator with German Skills (Job Number #1471653)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

About

The Catalogue Operations Coordinator is the authoritative owner of the catalogue content once it has been handed over to steady-state operations. The Catalogue Operations Coordinator acts as the primary contact for the following groups:
–Single point of entry for all client-initiated catalogue related interactions
–the SRM Account Manager for all client-related SRM activities, i.e. new business that impacts catalogue content
–the ITO Service Lines for all service delivery related inquiries
–Single point of entry for HPE capabilities providing product catalogue updates
–the ABM Catalogue Operations team to make sure they follow standards and guidelines, and operate within agreed delivery objectives


Education and Experience Required

University degree
Previous working experience (1-2 years)


Knowledge and Skills Required

Mastery in English;
Mandatory German skills - B1 level minimum;
Excellent communication skills;
Leadership skills;
Excel and SQL skills would be a plus;
Excellent client orientation;
Proactive attitude;
Great attention to details.

Responsabilities

– Acts as the primary contact to the client for all catalogue related interactions
–Reviews requests for change to catalogue content from client. Reviews complex requests for changes to the catalogue and determine if the change can be implemented as requested. Analyzes requests and any attachments for completeness
– Provides response to Client Catalogue Owner for complex change requests
– Plans catalogue changes within monthly maintenance cycle
– Submits catalogue content update requests to appropriate queue for action by the ABM Catalogue Operations team
– Receives notification from Catalogue Operations Team that the request is closed, validates catalogue content update request is completed properly and sends communication to notify fulfillment/delivery teams of new catalogue request
– Works with the necessary Delivery teams, perform required research for price, service, who would fulfill request
Interacts with SRM Account Manager to implement catalogue items from frequent NSSR requests
– Receives product updates and information and in cooperation with the client, initiates product catalogue updates
– Manages on-boarding of HPE delivery towers/performing suppliers to the Service Catalogue. Consults with HPE delivery towers/ performing suppliers with reference to catalogue data definition. Facilitate catalogue data governance with performing suppliers
– Ensures catalogue loading tools are updated with data appropriately
– Analyzes requests to create/modify catalogue content and validate request against any appropriate business rules. These requests could be triggered by the client, delivery teams, contract management or other areas as defined by the catalogue maintenance process
– Performs catalogue audit and reviews to monitor implementation of catalogue standards
– Supports end-to-end business process including alignment with any required Change Management processes
– Discuss catalogue enhancements with the client
– Acts as focal point for all catalogue operations related metrics