Software Support Operations with French Skills (Job Number #1488332)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

EDUCATION AND EXPERIENCE

First level university degree with focus in business/economics or finance.
Typically 2-3 years of experience in a related field
Good Excel knowledge and skills


JOB REQUIREMENTS

Fluent English and French knowledge
Excellent communication skills (spoken and written)
Business common sense
Action/solution oriented
Customer oriented – keep customer always in mind
Valuable individual but very good team player
Flexibility and adaptability
Motivated and very focused
Strong analytical and Co-ordination skills – must have excellent attention to detail
Very Good IT knowledge, specific experience in working with Excel application
Ability to work under pressure
Meet agreed deadlines for action
Deliver quality outputs
Act with a high level of flexibility
Ability to handle conflict situations
Ability to work in a multicultural team in a central European set-up
Ability to contribute in a fast changing environment

The Software Support Operations with French Skills will offer support to the Regional Software Support Sales Manager and EMEA Software Support Operations Manager in the following areas:

Reporting on EMEA Support Business;
Calculate the Connect Rates per region/ country to provide understanding on how the relationship between new Licenses sales and Support orders;
Ensure the tracking between First Year support orders translates to support revenue and then into the next year ATR for the support reps to renew;
Make comparisons year on year, understand what is changing between the regions and why;
Other EMEA reporting requests.


Regional Lead France
Ensure clean AMID2 assignment and customer split.
Drive pipeline management on a weekly basis to ensure accuracy.
Manage sub regional country level details together with regional finance.
Weekly pipeline follow-ups with Renewals manager.
Manage ATR pipeline
Regional QBR’s
Help with quota setting end of FY/ beginning of FY
Reporting requirements from SAP/EDW
Trust case management
Return To Support tracking, Revenue leakage & blockage investigation
Manual claims handled and closed on time (1month after Q-end).