IT Support Specialist with English & German

Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

ï‚· German — advanced level and English knowledge — at least medium level;
ï‚· Motivation for learning new information;
ï‚· Ready to acquire new skills (communication skills, technical skills etc.)
ï‚· A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
ï‚· Willingness to help people in having continuity in their computer-based activity
ï‚· Previous successful customer service experience is considered an advantage;
ï‚· Strong written and oral communication skills;
ï‚· Able to communicate problems/issues to customers in a non-technical manner.

The IT Support Specialist will be the first point of contact for all IT service desk incidents and requests for our customer.

Primary responsibilities:
ï‚· Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
ï‚· Logging remotely to client’s computer and help them solve software issues;
ï‚· Documenting issues that you deal with on a daily basis into the ticketing system;
ï‚· Troubleshooting hardware, software and network related issues;
ï‚· Escalating problems to the next level of support when necessary;
ï‚· Help the client with all the necessary information.

YOU WILL BE AWARDED FOR YOUR SUCCESS WITH:

• Attractive salary package;
• Contract for unlimited period of time;
• 27 days Annual Vacation;
• Private Medical subscription;
• Massage sessions;
• Relaxation room (foosball table, ping pong, board games);
• Public transportation reimbursement
• Meal tickets;
• IT and Soft skills trainings provided by our specialists;
• Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
• Friendly, fun and young team.