Software Support Sales Consultant (Job number #1496286)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

First level university degree or equivalent experience.
Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management).
Fluent in English and second European language
Profound knowledge in standard PC-Tools
Understanding of operating in an near/offshore environment
Basic knowledge of local legal compliance issues.
Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in English and local language as well as other languages as required.
Basic knowledge of the end-to-end process of sales operations.
Good knowledge in business administration
Business comprehension
Ability to structure and apply basic organizational skills to manage daily operational issues.
Basic problem-solving and analytical skills.
Training skills (internal and external)
SAP know-how

Acts as a first point of contact for regular, ongoing customer accounts on daily operational matters.
Assures the check and balance function for all order-/ revenue- / and business relevant issues.
Maintains an enhanced TCE through proactive communication and handling as well as a high level of data quality.
Joining the meetings with Regional Sales consultant Lead
Supporting Sales consultants and managing assigned requests as well as related reports and compliance
E2E ownership: NBQ & amendments
Continuously improving the process service level and achieve customer satisfaction
Connect with mentors, SMEs/leads for knowledge/best practice sharing with complex cases, Migrations, Flex Care and ELA.
Assures interface between support sales, support business, delivery, Process development and the customer. Makes sure that questions are answered.
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
Assures check and balance function, business controls and audit compliance in order to secure HP’ s financials
Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HP Services customer support policies and procedures.
Sometimes needs to take over lead functions for customer projects from an admin point of view.
Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management.
Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
Assures correct handling of support contracts within the HPS systems.
Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.
Initiate and attend interdisciplinary meetings.
Assures compliance with the HPE standards of business conduct.
Knows and lives the HPE values.
Knows and uses the HPE internal network.
Analyzes processes and business cases in order to provide solutions for improvement.
Deliver Training/Guidelines to customer online (e.G. on SCA tool)
monitoring of the e2e process
Assure that all document are imaged in a timely manner