Customer Support Team Leader (French & English)

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

Profile and skills:

- Spoken languages: fluent French and English;
- At least 3 years’ service desk and customer care experience;
- At least 1 year of management experience as a team leader or a team leader back-up in a customer department, in the supervision of Service Desk service;
- Capacity to lead, motivate, support and train the technicians;
- Capacity to analyze, anticipate and propose qualitative and quantitative improvements;
- Well groomed, customer-orientation, team spirit;
- Conscientiousness, rigor, control and organizational skills.

- Coordinate the team who will provide first line IT technical support via phone and e-mails;
- Participates in weekly technical meetings;
- Prepare schedules tailored to requirements;
- Analyzes team activity (statistics and performances) and makes recommendations for improvement;
- Analyzes recurrent incidents and identifies problems, contributes to managing service levels;
- Prepares and presents the reporting;
- Validates compliance with procedures and solution guides by the team;
- Validates the adequacy of delivered service rendered and end-users perception.

Benefits:
- Financial package: salary, meal tickets;
- Medical insurance;
- Training at the beginning of the contract, language classes ;
- Central building office.