Service Desk Level 1 Agent with German

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Our client is the world’s leading telecommunications company and is proud of helping millions of people in every corner of the globe connect, whether through texting, talking, working, swapping pictures, watching movies...

Their Shared Services Division empowers its people to create value by providing the expertise and insight to drive business transformation, deliver high quality and efficient operations, and enable them to operate with speed, simplicity and trust.

They invite you to join them and start building your career!

We’re looking for someone who:

• Speaks German at an advanced level and English at medium level
• Has team working skills and is socially skilled;
• Is ready to listen and understand the client’s issues
• Is flexible and capable of properly analysing the problems they encounter
• Has the capacity to take care of the technical documentation;
• Is willing to develop a career in IT.

What exactly will you do?

• Take internal customer calls in German;
• Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
• Collect data for internal reporting;
• Ensure service level agreements are fulfilled;
• Resolve incidents, service requests and queries;
• Update information in the relevant systems;
• Document new known errors;

What you will be offered:

• Private medical and dental care insurance
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Project specific training
• A youthful and multicultural working environment with dedicated professionals and great development opportunities

Don’t miss this unique opportunity to enjoy a high challenging profile role, to progress in your career and to develop experience within a world leading and multinational organization.
Our client’s company success comes from the outstanding people that make it happen for their customers every day!