Team Leader - Customer Care with Italian, Vodafone Shared Services Romania

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Angajator: Vodafone Intelligent Solutions (_VOIS)
Domeniu:
  • Customer support - Client service
  • Telecomunicatii
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 09.11.2016
    Remote work: On-site
    Scurta descriere a companiei

    _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

    Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

    _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

    Cerinte

    • Have experience within a contact center or customer service environment
    • Customer service oriented.
    • Fluent Italian (C1/C2).
    • Minimum one year experience in a supervisory level in Call Centre.
    • Strong reporting and analysis skills.
    • Strong verbal communication skills.
    • Demonstrates a positive, enthusiastic, friendly attitude.
    • Proficiency in using MS Office application.

    Responsabilitati

    Job responsibilities:

    • Team Coaching and Development - Develop team members through monthly coaching, the provision of on target feedback, counselling and recognition.
    • Team Support - Manage the Human Resource aspects of your team members including the provision of support, counselling, guidance and advice.
    • Customer Support - Maintain an up to date personal and team knowledge of Vodafone products and services..
    • Leadership - Identify and provide recommendations and solutions to departmental issues. Participate in the preparation and implementation of operational plans.

    Alte informatii

    We offer you:

    • Private medical and dental care insurance
    • Life insurance
    • Dedicated employee phone subscription
    • Special discounts for gyms and retailers
    • Project specific training
    • A youthful and multicultural working environment with dedicated professionals and great development opportunities

    Don’t miss this unique opportunity to enjoy a high challenging profile role, to progress in your career and to develop experience within a world leading and multinational organization.

    Vodafone Shared Services Center is part of a Global Services Center and will cater for Vodafone operations in different countries, as well as for the Vodafone Group. Our success comes from the outstanding people that make it happen for our customers every day!

    We’re at our best when you’re at yours!

    Vodafone
    Power to you




    ***NOTE: We thank all those who apply; however, only those selected for further consideration in the selection process will be contacted.

    Due to current immigration restrictions, we are welcoming applications from the persons who have the legal right to work in Romania.

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