RMA Customer Service

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

You need to have:

• Diploma or equivalent required
• 2 years in a customer/support facing environment
• Excellent communication/email/phone skills and manners
• Interpersonal skills; including the ability to quickly establish and maintain rapport at all levels
• Excellent teamwork skills
• AA Degree preferred
• Multi-tasking skills and efficiency
• Time management experience resulting in quick response times to urgent issues
• Excellent verbal and written (English)
• Previous experience with SAP/SFDC is an advantage

Your responsibilities will be:

• Direct contact with the HSM end-users/partners/distributors, handling return for service requests for Scanning and Mobility units for North America
• Supporting the Customer Service area of the business by:
o Issuing RMA’s for product failure following the company’s guidelines for warranty/non-warranty repairs
o Following up on customer expedites for product returned for repair
o Solving invoice discrepancies on pricing, tax information, and shipping charges
o Acting as a liaison between external/ internal customers and other HSM business functions
• Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible
• Researching and resolving complaints to ensure customer retention and satisfaction
• Customer Relationship Management - building and maintaining effective relationships with customers based on trust and mutual understanding.
• Contribute to the continuous process improvement initiative

Working hours: Monday – Friday 3PM - 12AM.

Link to One Honeywell Culture video from Honeywell YouTube Channel:
http://www.youtube.com/watch?v=CcMf_TFS0kA
Link to join Honeywell’s Talent Network:
http://careersathoneywell.com/en/newsletternew
Link to career site: www.careersathoneywell.com