Website Support with French

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Must have:

• Proficiency in French (written and verbal) and medium level of English
• Eloquent vocabulary and high level of reading comprehension
• Proactive and outgoing personality
• High level of customer service, soft skills
• Problem solving and analytical skills
• Orientation to embrace diversity on a daily basis with professionalism
• Good knowledge of computer operations, good social media and phone devices usage

Desirable:

• Contact center experience
• Availability to work full time or part time, 10:00 - 19:00
• Academic background in Psychology | related fields. Life coach, teacher, vocation to provide aid, social responsibility enthusiast - volunteer
• Ability to drive personalized coaching with a positive attitude
• Basic level of sales skills – to offer a mixed balance of care and the ability to sell / retain the customers
• Enthusiastic and positive people to be able to remain positive during the client interaction and also be focused on sales if needed

Your responsibilities:
• Offering best level customer support for French native clients via phone, email and chat
• Review and interpret customer information in a variety of systems and apply that information to resolving the customer’s inquiry.
• Balance customer service considerations with the exercise of efficiency with respect to time and call control.
• Dialogue with the member to identify and offer the best products and services to meet the member’s needs.

We offer:
Stable job – we offer permanent labor contracts
Flexible schedule – we offer full time or part time jobs, rotating shifts 10:00 - 19:00, Monday to Sunday
Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
Meal tickets shall be granted monthly
Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)

All the main things you need to know about TELUS International Europe, in a nutshell!

TELUS International Europe is a leading European provider of multilingual contact center and business process outsourcing solutions and a proud member of the TELUS International family. TELUS International is a global business process outsourcing company with almost 16,000 employees around the world, including in Canada, the United States, Europe, Latin America, the Philippines, and the United Kingdom.

With over 150 million customer interactions annually via voice, email, chat and social media, across the telecommunications, utilities, finance, retail, and high-tech industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with €8.4 billion (CAD $11 billion) in annual revenue and 13.2 million customer connections.

For more information, visit:
www.telusinternational-europe.com
www.facebook.com/TELUSro