Customer Support with Finnish

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Are you ready for a new challenge in your professional life serving our top international clients?
Do you want to be part of an organization that will offer you exciting opportunities, where you can apply your knowledge and creativity?
We are looking for a person who has:

- native or close to native command of FINNISH
- excellent command of ENGLISH
- individuality, tact, and ability to work directly with international clients
- very good communication and listening skills
- client oriented person
- good computer literacy

Your responsibilities:

- taking calls and writing emails, interacting with native customers
- identifying customer needs, assisting with their inquiries, and providing the highest quality of service in meeting their needs
- developing and maintaining a full knowledge of client products and services
- manage customers’ accounts

We offer:

- Relocation packages – bonus for accommodation for the whole period while working in our company. We also provide support prior your arrival and during your start in TIE Romania, offering assistance in all the administrative steps that need to be made by a foreigner coming to work in Romania.
- International career – we offer regular training and international career opportunities
- Amazing training & career development opportunities – brought to you by our global Learning & Development Team
- Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
- Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
- Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
- Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center
- Meal tickets shall be granted monthly
- Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)