Channel Partner Support Administrator – Hungarian Speaker

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Economics/commercial or technical studies
Good communication skills (verbal and written)
Fluent English and Hungarian
Good organization skills, accuracy, ability to work under stress
Good PC skills: Excel, Outlook
Project management skills
Conflict management skills
Problem solving skills
High analytical skills
Change management skills
Proper phone etiquette;
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Willingness to co-operate with others and work to the greater good;
Multi-tasking capabilities;

• Provides tool support ( logistic, technical, financial, warranty related) for HP Authorized Service One and Parts One Partners , organizes tools trainings for Partners, creating POs for partner reimbursement.
• Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gathers customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Researches required information using available resources;
• Follows standard processes and procedures;
• Identifies and escalates priority issues per Client specifications;
• Redirects problems to appropriate resource;
• Accurately processes and records call transactions using a computer and designated tracking software;
• Offers alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Organizes ideas and communicates messages appropriate to listeners and situations;
• Follows up and makes scheduled call backs to customers where necessary;
• Stays current with system information, changes and updates
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.